Phone Support
After Your Call
We try our best to resolve all issues while we have you on the phone. This help article discusses what happens after your support call with us ends. Post-call customer survey Occasionally, we may invite you to take part in our post-call customer ...
During Your Call
Our Support Team agents try their best to make your support phone call successful and as pleasant as possible. To do this however, we need you to contribute to the phone call. This article discussed the best practices and tips for having a productive ...
Getting Ready For Your Call
It is important that you get ready for your call before you dial out to us. This article contains some best practices and tips for having a quality call time with our Support Staff to ensure your issues or questions are resolved and answered quickly. ...
Requesting Phone Support
Calling from New Zealand If you are an eligible enterprise customer, you can reach our Support Team by calling 0800 124 194 toll-free from New Zealand. You will need to choose option 3 for Technical Support. Important Note: Some network operators in ...
Introduction
Some of our enterprise customers have access to other methods of requesting support. This section will describe those support options and their availability. If this option is available to you, we will let you know specifically, either via an email, ...
Popular Articles
Payment Methods
Before you begin This help article expands on our Payment Policy which you can read by clicking here. It is important to read our Payment Policy as it applies to all transactions between us. Introduction We have several ways you can pay for our ...
Payment Processing Times
Depending on the payment method you have used, the following indicative processing times apply: Credit and debit card transactions If you have paid for a product, service, or subscription with an accepted credit or debit card, your card is charged at ...
Taxes
When you purchase a product, service, or subscription from us, we may charge applicable taxes on your purchase. Goods and Service Tax (GST) If your business is registered in New Zealand and you are making a purchase on behalf of your New Zealand ...
Late and Missed Payments
As a condition of doing business with us, all payments owed to us must be made before or on the date they are due. This help article explains what happens if your payment is late, or if we do not receive a payment for any product, service, or ...
Getting Started With BissesarCloud
BissesarCloud is a cloud platform for storing and sharing files between our clients and us. Some enterprise customers also use BissesarCloud to back up their computers, smartphones, and other compatible devices, such as tablets. Signing up for ...