We try our best to resolve all issues while we have you on the phone. This help article discusses what happens after your support call with us ends.
Post-call customer survey
Occasionally, we may invite you to take part in our post-call customer survey. This usually involves rating the service you received on the phone with our Support Team members and it helps us to improve our service delivery to customers like you.
Participating in a post-call survey is purely optional, however, we encourage that you take this opportunity to tell us where and how we can improve our support service delivery, or you could tell us if you have been impressed with the support you received.
Support ticket
We will create a ticket for every support phone call we receive. You may receive a copy of this ticket by email. A copy will also be available in the Help Center. If your issue was resolved on the phone, you don't need to do anything. We encourage you retain your copy of the ticket for your records.
If we have escalated your support request to another Support Team member or another department, your ticket will contain instructions if you need to do anything from your side. We will then be in touch with you via the ticket.