Get In Touch
The first step is to get in touch with our support team. You can email us at help@bissesar.nz with all the relevant details of your service and account. Our support team will review your request and get back to you.
Some details you should include with your refund request include:
- Your Customer ID number
- Your full name
- Your business name (if you are a business customer)
- Details of your service or subscription
Providing important details can help our team process your request quicker.
Communicating With Our Accounts Team
An accounts team member will respond to your refund request if you are entitled to a refund. They will write to your registered email address on your account. Depending on the situation, you may also receive a phone call from our accounts team to discuss your refund request.