There are two main ways you can get support if you have purchased a Microsoft 365 license from us, or if you have authorised us to manage your Microsoft 365 licenses.
Support via Microsoft
As a Microsoft service user, you can request support directly from Microsoft. You can do that from your admin account by logging in to your Microsoft 365 admin portal, or from the Microsoft website.
Microsoft's own terms, conditions, and time frames apply to the whole support process if you seek help directly from them.
Support via Bissesar Technologies
In some enterprise environments, you may wish to seek help for your Microsoft 365 licenses directly from us. If you do, you can simply send an email to our Helpdesk Team, or call your dedicated account manager for more information.
Support via Your Internal IT Team
In some enterprise environments, you can reach out to your internal team for support with your Microsoft products. We recommend doing this first if this option is available to you as you may get a quicker resolution.